Please return unopened items within 30 days designated from the date of purchase. Successful Image will refund or exchange any unopened item provided that the item has not been used, altered, tampered, or damaged. Returned items must be accompanied by the original packing slip.
You may return the item via your preferred shipping method; however, when doing so we recommend retaining the tracking information for your records or you may contact Customer Service at (815)419-1110 to request your return label. The return or exchange shipping fee(s) will be deducted from the payment card or payment method used to purchase the original item(s) that warranted the return or exchange. Additional fees incurred by an exchange will be deducted from the payment card/payment method used to purchase the original item(s) that warranted the return or exchange. Please complete the Return and Exchange Request for returns and exchanges.
Your refund will be issued to the payment card/payment method that you originally used to make your purchases. You will receive credit for the cost associated with your original purchase item(s) to include the item cost and applicable taxes. You will not be refunded for any shipping and handling or shipping and handling incurred in association with the exchange. Please allow 7-14 business days for your refund to process.
No refunds or exchanges after 30 days from the date of purchase.
You may cancel your order anytime during processing. All attempts will be made to process your cancellation, however; once the order has shipped the return policy will apply.
Successful Image may cancel an order for any valid reason such as but not limited to the inability to process and approve payment.